Sewa Mart Community Guidelines

Effective Date: 7th August, 2025 | Last Updated: 7th August, 2025

Welcome to Sewa Mart, a digital marketplace connecting Service Providers (“Service Ninjas”) with Service Seekers (“Customers”). To maintain a safe, trustworthy, and professional environment, all users must follow these Community Guidelines.

1. Respect & Professionalism

  • Treat all users (Customers, Service Providers, Sewa Mart staff) with respect, dignity, and courtesy.
  • No harassment, abuse, hate speech, discrimination, threats, or violence.
  • Maintain professional behavior during communication, booking, and service delivery.

2. Safety & Security

  • Customers must secure valuables, supervise services, and ensure their premises are safe.
  • Service Providers must follow all safety protocols and avoid actions that risk harm to persons, property, or assets.
  • No illegal, harmful, or dangerous activities allowed.
  • Both parties must avoid sharing unsafe locations or engaging in unsafe practices.

3. Identity & Verification

  • Users must provide accurate, complete, and truthful information during registration.
  • Fake profiles, misrepresentation, stolen identities, or forged documents are strictly prohibited.
  • Sewa Mart may conduct background checks, KYC verification, and audits at its discretion.

4. Fair Use of Platform

  • Use the Platform only for lawful services and legitimate transactions.
  • No fraud, scams, spamming, or solicitation of services outside the Platform.
  • Misuse of contact details, personal data, or content of other users is prohibited.
  • Avoid creating multiple accounts or bypassing Platform systems.

5. Service Quality & Commitments

  • Service Providers must:
  • • Deliver services on time and as described.
  • • Use proper tools, skills, and methods.
  • • Avoid cancellations without valid reasons.
  • • Honor prices agreed upon at the time of booking.
  • Customers must:
  • • Provide accurate service requirements.
  • • Pay agreed fees on time.
  • • Not exploit Service Providers for unpaid or additional services.

6. Payments & Refunds

  • Payments should be completed either directly between Service Provider & Customer, OR via Sewa Mart’s authorized payment gateway (Paytm, Razorpay).
  • Sewa Mart is not responsible for disputes, chargebacks, or failed transactions.
  • Refunds (if applicable) are subject to the Service Provider’s policy, not Sewa Mart’s liability.

7. Prohibited Conduct

  • Users must NOT:
  • • Engage in illegal activities (fraud, gambling, drugs, theft, hacking).
  • • Offer or request unlawful services.
  • • Harass, stalk, or abuse others.
  • • Damage the reputation of Sewa Mart, its users, or IENCODE TECH.
  • • Share false reviews, fake ratings, or misleading promotions.

8. Confidentiality & Data Protection

  • Do not misuse personal data, images, or credentials of other users.
  • No unauthorized recording, photographing, or data collection during services.
  • Respect confidentiality of user communications.
  • Breach of privacy may result in permanent suspension and legal action.

9. Reporting & Dispute Resolution

  • Users are encouraged to report misconduct via the in-app reporting system or email: support@iencodetech.com.
  • Sewa Mart will review complaints but does not guarantee dispute resolution – responsibility rests with Customers & Service Providers.
  • Legal matters must be handled between the concerned parties.

10. Enforcement Actions

  • Violations of these guidelines may result in:
  • • Warning (first-time or minor violations).
  • • Temporary suspension (for repeated issues).
  • • Permanent account termination (for fraud, harassment, or criminal behavior).
  • • Legal escalation with law enforcement (for serious violations).

11. Liability Disclaimer

  • Sewa Mart is a facilitator only, not the provider of services.
  • All risks of using the Platform rest with the users.
  • Sewa Mart & IENCODE TECH are not liable for fraud, theft, damage, delays, harm, loss of items, or disputes.

12. General Responsibilities

  • Service Providers (Service Ninjas):
  • • Must act with integrity and professionalism.
  • • Cannot overcharge, mislead, or misrepresent services.
  • • Must comply with laws, licenses, and industry regulations.
  • Customers (Service Seekers):
  • • Must conduct due diligence before booking services.
  • • Responsible for personal safety, property protection, and supervision during services.
  • • Must not engage in abusive, exploitative, or unlawful behavior toward Service Providers.

13. Governing Law

  • These Guidelines are governed by the laws of India.
  • Disputes shall be subject to the exclusive jurisdiction of courts in Kolkata, West Bengal.