Frequently Asked Questions (FAQ)

Sewa Mart is a digital marketplace that connects you with verified Service Providers (Service Ninjas) for a wide range of services including home repairs, education, event management, tour planning, domestic help, and more.

You can search for your required service, select a provider, choose a preferred time slot, and confirm your booking through our platform.

Yes, all providers go through a verification process before being listed. However, customers are advised to verify credentials, previous work, and reviews before finalizing a booking.

The customer is solely responsible for their personal safety, property, and belongings. Sewa Mart is only an intermediary and does not take liability for damages, theft, or disputes.

Payment can be made directly to the service provider or through Sewa Mart’s payment gateway (if available). Sewa Mart does not control or guarantee payment arrangements between customers and providers.

Yes, cancellations are allowed, but any cancellation/refund terms are at the discretion of the service provider. Sewa Mart does not process or guarantee refunds unless explicitly facilitated through our payment gateway.

Ensure you:

- Verify the provider’s work, credentials, and reviews.

- Secure valuables at your premises before service.

- Discuss service expectations clearly before booking.

- Supervise the service personally or via a trusted person.

You can reach us at 📧 support@iencodetech.com or via the Contact Us page on our website.

Service Providers can register by signing up on our platform, providing accurate details, and submitting verification documents.

Payments are usually made directly from customers to providers. If you opt for Sewa Mart’s payment gateway, payouts will be facilitated after transactions are processed.

Currently, there are no setup fees for creating an account on Sewa Mart. However, charges may apply for premium listings, promotions, or payment gateway transactions.

Providers must:

- Deliver services professionally and on time.

- Not indulge in fraud, theft, gambling, harassment, or illegal activities.

- Respect customer safety and property.

- Avoid misuse of customer data or the platform.

Customer complaints are reviewed by Sewa Mart. Repeated complaints, fraud, or misconduct may lead to suspension or termination of your account.

Yes, but you must inform the customer directly and maintain professionalism. Frequent cancellations may affect your profile rating.

No, Sewa Mart is only an online marketplace connecting Service Seekers with Service Providers. All services are delivered by independent providers.

Sewa Mart is not liable for service quality, payment disputes, damages, theft, or harm. We only act as a facilitator and do not control the actions of Service Providers or Customers.

Yes, we follow strict privacy and data protection policies. We do not share personal details with third parties without consent, except as required by law.

Sewa Mart strongly condemns any form of harassment, misconduct, or inappropriate behavior. In such an event, you should:

- Immediately discontinue the service and ensure your personal safety.

- Report the incident to Sewa Mart at 📧 support@iencodetech.com with full details.

- Where necessary, escalate the matter to local law enforcement authorities.

Sewa Mart and iencode tech act solely as facilitators. Service Seekers should verify credentials, communicate requirements clearly, ensure safety, secure valuables, and supervise the service.

Our detailed Terms & Conditions and Privacy Policy are available on the website footer and must be read before using our services.