Privacy Policy – Sewa Mart (Operated by IENCODE TECH)

Effective Date: [Insert Date] | Last Updated: [Insert Date]

Sewa Mart, owned and operated by IENCODE TECH (“we”, “our”, “us”), values your privacy. This Privacy Policy explains how we collect, use, process, share, store, and protect your information when you use our website, mobile application, or any associated services (“Platform”). By accessing or using Sewa Mart, you explicitly consent to the terms of this Privacy Policy and our Terms & Conditions. If you disagree, you must immediately discontinue use of the Platform.

1. Scope of Policy

  • All users of Sewa Mart – Customers (“Service Seekers”) and Service Providers (“Service Ninjas”).
  • All data collected online or offline, including via website, app, APIs, chat, call, or social media.
  • All interactions, payments, transactions, and communications within or outside the Platform when initiated via Sewa Mart.

2. Information We Collect

  • A. Personally Identifiable Information (PII): Full name, gender, DOB, phone, email, address, government IDs, profile details, photos/videos.
  • B. Financial & Transaction Data: Payment details, billing history, UPI IDs, refund/cancellation requests.
  • C. Device & Technical Data: IP, device info, geolocation, OS/browser, cookies, usage logs, crash reports.
  • D. Sensitive Data: Biometric/face verification, location data, background check info (Service Providers).

3. How We Use Your Information

  • Core Services – facilitate bookings, service fulfillment, communication.
  • Identity Verification – background checks, fraud prevention, legal compliance.
  • Payments – securely processed via third-party gateways.
  • Improving Services – analytics, AI/ML personalization, bug fixes, performance.
  • Marketing & Promotions – targeted offers, notifications, emails, ads.
  • Legal & Safety – detect fraud, abuse, harassment, unlawful activity.
  • Research & Development – improve UX, market insights, innovation.

4. Information Sharing & Disclosure

  • Service Providers & Customers – essential info for service completion.
  • Third-Party Vendors – payment processors, analytics firms, hosting providers, AI tools.
  • Law Enforcement & Regulators – as required by law.
  • Corporate Transactions – mergers, acquisitions, restructuring, financing.
  • Marketing & Analytics Partners – anonymized/aggregated data for advertising and insights.
  • We never sell your personally identifiable information to third parties.

5. Cookies & Tracking

  • Cookies track preferences, authentication, fraud detection, analytics.
  • Disabling cookies may affect functionality.
  • Third-party SDKs (Google, Firebase, AWS, CometChat, Meta Ads) may collect behavioral data.

6. Data Retention & Deletion

  • We retain personal data as long as accounts are active or required for legal/business purposes.
  • Deleted accounts may retain certain records (taxation, dispute logs, fraud flags).
  • Requests for deletion: privacy@iencodetech.com

7. User Responsibilities

  • Provide accurate information.
  • Keep login credentials secure.
  • Harassment, stalking, data misuse, spamming, or unlawful activity is prohibited.
  • Users acknowledge sharing information at their own risk.

8. Security Practices

  • Data is encrypted in transit and at rest.
  • Firewalls, intrusion detection, and access controls implemented.
  • Platform is not 100% secure – Sewa Mart is not liable for breaches beyond reasonable control.

9. Harassment, Misuse & Fraud Policy

  • Harassment, abuse, threats, or fraudulent activity results in suspension/legal escalation.
  • Misuse of another’s personal data may lead to permanent ban.
  • Sewa Mart disclaims liability for user-to-user misconduct but assists law enforcement if required.

10. Third-Party Services

  • Payments: Paytm, Razorpay, authorized banks. Their privacy policies apply.
  • Messaging & analytics: CometChat, Firebase, Google, AWS.
  • Users must review third-party policies separately.

11. Children’s Privacy

  • Services restricted to individuals 18 years and older.
  • We do not knowingly collect data from minors. If identified, data is deleted immediately.

12. Indemnification Clause

  • Users indemnify Sewa Mart & IENCODE TECH for disputes, fraud, damages, harassment, identity misuse, illegal services, or misrepresentation.

13. International Data Transfer

  • Data may be processed on servers outside India by third-party providers.
  • By using the Platform, users consent to cross-border data transfer.

14. Governing Law & Dispute Resolution

  • Indian law, jurisdiction of Kolkata, West Bengal.
  • Disputes resolved via mediation/arbitration before courts.

15. Grievance Redressal

  • Grievance Officer:
  • 📧 grievance@iencodetech.com
  • 📍 IENCODE TECH, C1 M1 801 CMDA NAGAR, Barrackpore, Kolkata, India
  • ⏱ Complaints acknowledged within 24 hours, resolved within 30 days.

16. Changes to Policy

  • Policy may update at any time without prior consent.
  • Material changes notified via app/email.
  • Continued usage constitutes acceptance of revised terms.

17. Contact Us

  • support@iencodetech.com
  • IENCODE TECH, C1 M1 801 CMDA NAGAR, Barrackpore, Kolkata, West Bengal, India